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Terms of use

Last updated on July 26, 2023

Balad Egypt: App Terms of Use

1. What are these terms? These are the "Terms" that regulate your use of our App, and our relationship with you. They create a legally binding contract between us, as soon as they apply.


2. Our "website" is at and our "App" is the Balad mobile application. For purposes of simplicity, where we refer to "App", we are referring to both the Website and the App.

3. The essential point of these Terms. We will have no obligations to you whatsoever, we will not be liable at all for any liability, damage or loss resulting from your use or inability to use our App. You use our App at your own risk.

4. When do these Terms apply? These Terms will apply if you access or use our App. Don't use our App if you don't absolutely agree to these Terms. You can use our App only on these Terms.

5. Are there other applicable terms too? Additional terms may also apply for specific products or services or subscriptions available through our App. If there is a conflict between these Terms and the specific terms, the specific terms will apply.

6. Changes to the App and/or these Terms. We have the unfettered right (as far as the law allows) to suspend, change or add to our App, and to change or add to any of these Terms from time to time, at our discretion, and those changes will apply immediately when they are made.

7. Use of our App.

a. You are prohibited from using our appin the following ways:

  • i. copying our App;

  • ii. distributing any content from our App without our prior consent;

  • iii. using any technology, including but not limited to crawlers and spiders to search our App or obtain information from our app;

  • iv. framing our App or any pages;

  • v. linking to our App in a manner other than through the homepage;

  • vi. deep-linking to any other pages in a way that would suggest that you own the intellectual property that belongs to us;

  • vii. providing us with any untrue or incorrect information; and

  • viii. changing, modifying, circumventing, disabling or tampering with any part of our App, including its security features.

b. You may only use our App in the following ways:

  • i. you may only use our app in accordance with the limited revocable license which we have given you and which is subject to these Terms;

  • ii. the limited license referred to above does not extend to our source code of the App, software or computer program that forms part of our App; and

  • iii. you may only use our App if you have the legal capacity to do so in terms of Egyptian law.

8. Login details, usernames and passwords. Our services make use of login functionality so you are required to create your own account, usernames and passwords, and you will be solely responsible for the safekeeping of those details, usernames and passwords. This means that when anyone enters your usernames and passwords, we are entitled to assume that the person using the services is you. Clearly, it is in your interests to familiarize yourself with our security requirements, guidelines and procedures communicated from time to time, and follow those carefully. Inform us immediately if there has been, or if you suspect, any breach of security or confidentiality.

10. Intellectual property. All our intellectual property is ours, not yours: this means that you absolutely agree that all right, title and interest in, and to, any of our intellectual property (in its widest possible, legal and commercial sense) viewable and accessible from our App is proprietary to us, and will remain so. You will not acquire any rights of any nature in respect of that intellectual property by using our App, services or products. You also agree not to reverse engineer our App for any purpose whatsoever.

11. Third party sites. We may provide hyperlinks to third party websites and applications. When you access and use these third-party websites, applications, products, services or business you do so solely at your own risk.

12. Limitation of liability.

a. You hereby agree that, subject to applicable law, we (including our directors and/or employees) will not be liable for:

  • i. any incorrect information or images provided on our App which you relied upon;

  • ii. any internet data usage charges incurred while using our App;

  • iii. any interruption, malfunction, downtime, off-line situation or other failure of our App or services, our systems, databases or any of its components;

  • iv. any loss directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third-party systems or programming defects; and/or

  • v. any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities, or any other event over which we have no direct control.

  • vi. You indemnify and hold us harmless against all and any loss, liability, actions, lawsuits, proceedings, costs, demands and damages of all and every kind (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the above, whether due to negligence or not.

13. Rules for sending and receiving electronic messages. We will primarily use email and electronic notices on our App as our main communication tool for all communications relating to our services, or these Terms.

14. Law and disputes. These Terms will be governed by and interpreted in terms of Egyptian laws. You consent that the Egyptian Courts will have jurisdiction.

15. Legal disclosure in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.

  • Site owner: Balad Technologies SAE (Trading as Balad);

  • Legal status: Balad is a joint stock company, duly incorporated in terms of the applicable laws of Egypt;

  • Commercial Register No:203975;

  • Description of main business of Balad: Technology service provision for inward payment payouts

  • E-mail address:;

  • Website addresses:

  • Physical Address and Postal Address: Office 325, Greek Campus, 171 Tahrir Street

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